Trouble After Bios Update

[StutzGr]

Hi. I am running HP Pavilion All In one PC24 Desktop. About 5/6 days ago I had a bios update from the HP Support Assistant. Since the update I am having trouble coming out of sleep mode, it can take anywhere from 5/10 minutes to boot  back into normal use. I have tried running diagnostic scans etc with no luck. Any ideas ? Thanks

Operating system

Windows 11 Home 64-bit Version: 22621.1928

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Microprocessor

AMD Ryzen 5 4600H with Radeon Graphics

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System memory

16 GB

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Memory slot 1

16GB Samsung 3200MHz

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System board

86EE 45.29

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System BIOS

F.14

[EAWIN1]

Me too. I have two computers that have the same bios version F.14    4/11/2023 updated from HP Support Assistant and am also having problems with sleep mode (waking up from sleep, BSOD etc.) both AMD Ryzen 7 4800H with Radeon Graphics. When I wake up from sleep I usually always get event id 161 volmgr and event id 41 kernel power in windows event viewer. Sleep worked fine on F.11 bios. Done clean install of windows 11, resets, troubleshooters. Nothing fixes it. Sfc /scannow and dism restore health find no corruption.

[StutzGr]

Thanks for the reply EAWIN1. Have you had any luck with this problem ? 

I done a complete reset plus every diagnostic scan that I can find and still have this problem. My desktop warranty expired in April as bad luck would have it. I'm lost here and do not know what to try next.

[EAWIN1]

Nope. Done everything you’ve done. My warranty’s expired too 😞

[EAWIN1]

I appreciate if you could help us HP!! This problem is major. I can’t leave the computer on all the time. It needs sleep mode to work! It’s like the update corrupted something. Been trying everything to fix it, nothing works! Very frustrated! 

[StutzGr]

That is two of us with exactly the same problem. I have done the complete reset on the desktop and this did not resolve the problem. HP, please find a solution to this problem. It is very frustrating.

[A_Gayathri · Accepted solution]

Hi @StutzGr,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion All-In-One PC24 Desktop. post BIOS update issue with sleep mode Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

check how it works if it's still the same try to update the older version Bios and restart the unit 

And update Bios and other drivers please click on the link. to update the drivers. 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[EAWIN1]

It seems to have worked on mine so far! Thanks!

[A_Gayathri]

@EAWIN1,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[EAWIN1]

NEVER MIND, DIDNT WORK!  It worked until I shut down the computer. Now it isn’t working again today! Won’t wake up from sleep mode, blue screen, event viewer id 41 power kernel. Thought your steps fixed it. I guess not! So frustrating! Can’t roll back the bios to f.11 either. Blue Screens every time it wakes up from sleep! Please change to NOT SOLVED! I’ve been trying everything to fix it! Nothings working. Tried sfc /scannow, dism commands, resetting the computer to factory settings, resetting the bios to defaults, did chkdsk, recovery, recovering the bios, updated drivers, reinstalled Windows 11, and did updates in HP Support Assistant. I get Event ids 161, 41 and others when I get the BSODs. This is making me think about not getting a HP computer next time. Please help us. Both of us are very frustrated. I have two of the same computers and they BOTH have these issues! The computer works great when its not asleep!