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Trouble connecting to a bluetooth speaker.

HP Recommended
Microsoft Windows 10 (64-bit)

Hello!  I cannot get my laptop to discover any Bluetooth devices, namely speakers at this point.  I get the "couldn't connect" message.  The two tips stated are to 1) Turn on Bluetooth on the laptop (I don't find a "switch" anywhere to do this) and 2) Install the latest Windows updates, which I have done.


I connect to the net by tethering my phone via standard LAN (pretty sure).  Anyway, I don't always have the wifi connected when I am trying to connect the speakers.


Thank you for any guidance you may have!  - Karsten

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Karsten4, Welcome to the HP Support Community! Apologies for all the inconvenience firstly. Request you to follow the below troubleshooting steps,


Make sure before troubleshooting  Bluetooth needs to be disconnected if it's connected to another device in order to connect to the HP Notebook bluetooth speaker to Pair that solves the problem.


I understand that you are having an issue connecting your Bluetooth devices with your HP Pavilion dv6-2170us Entertainment Notebook PC. I will try my best to help you with this issue.


Here is a document for Fixing Bluetooth Problems, that explains how to troubleshoot Bluetooth devices.


If this does not work, below are some more steps you can try.


Steps for Bluetooth
Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally, select "Standard Serial over Bluetooth link"
If you are still unable to pair with a Bluetooth device try the following:
Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose
As well, you can try this

Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it


I hope this information helps, please let me know how it goes.


Good luck and have a great day!



Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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