Trouble with 3 ENVY TE01-5xxx desktop PCs

[TChalms]

A client bought 2 HP ENVY TE01-5xxx PCs to run Quickbooks desktop with one being the "server" version and the other for the primary bookkeeper.

PC#1, the "server", crashes every night when iDrive runs the backup to the local USB backup drive, the cloud backup runs fine before the local backup. There are no error messages entered in the Event Log only a message giving the time of the crash when the PC is manually powered up in the morning. It's not a crash and reboot, but rather crash and no reboot. 

The PC#1 is connected to an APC UPS so I don't think it's a power problem (although I suppose, it could be a bad power supply in the PC.)

I have been trouble-shooting this by removing some folders and files from the backup set, but don't have anything definite there.

Oddly enough, the bookkeeper says that PC#2 is slow as molasses. (I'm suspicious of Quickbooks as the data file is quite large.)

Also oddly, the business manager bought another PC of the same specs to replace PC#1. 2 days after initializing PC#3 after installing some Windows Updates, something went haywire in the OS and it required an automatic 24H2 repair build.

With weird things happening with 3 copies of the same hardware & OS, 30 years of IT support leads me to be suspicious of Win 11 Pro 24H2 or BIOS firmware (currently, AMI F.33 9/23/2024.) 

Is there a Win 11 Pro 23H2 ISO that I could download?

And/or a firmware update?

Thanks for reading this far. What more info would be helpful?

[Garp_senchau]

@TChalms, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number with us via private message? 

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Please provide the details of the PCs so we can review the specifications and investigate the issue further to offer you the best possible assistance.

We're looking forward to helping you get back up and running! 

Regards, 

[TimCinOR]

Hi:

I hadn't been back to the customer's site until today.

Desktop HP ENVY TE01-5xxx

Edited

Problem update:

The PC was crashing when running the iDrive backup to a local USB backup drive. For my first experiment, by rearranging the iDrive backup to run the offsite backup first and the local USB backup second, I found that the offsite backup completed, but again, the PC crashed when running the local USB backup.

For the next experiment, I removed some of the data from the local USB backup and the PC did not crash while doing the local USB backup! The interesting thing is that the PC has an SSD and a HDD. Backing up the data from the SSD is successful, but the PC crashes when backing up data from the HDD. I'm inclined to think this might be an iDrive bug, but that doesn't make complete sense to me. Maybe I should try a different USB slot?

Since we are getting all of the data backed up offsite, the business manager doesn't want me to spend their time and money to solve the crash. 

However, if you have new firmware or another experiment to run, please let me know.

Regards,

TimC  

[Garp_senchau]

Hey @TimCinOR,

Thank you for the response.

Since the backup is crashing when running locally, I recommend performing an extended hardware diagnostic by booting into UEFI (press F2 during startup). This will help identify if there are any hardware issues.

Let me know how it goes.

Take care and have a good day. 

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Regards,