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Microsoft Windows 10 (64-bit)

I have a troubleshoot and I can’t open windows10 

when I open my laptop I show a blue screen with Advance Options


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@Troubleshoot2 That could be annoying, I totally understand what you mean, here's a few steps that should help:

  • Let's restart the computer and tap on F11 during the same to enter recovery mode, choose the keyboard layout, choose Troubleshoot.
    1. Click Advanced Options and open Command Prompt.
    2. In the Command Prompt type the following command:
      For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17
      For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
      Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive.
    3. Close Command Prompt.
    4. Click Continue to close the Windows Recovery Environment.
    5. Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.

If the issue persists, try the below steps:

  1. Restart the PC again, tap F11 during a restart and Select the Recovery Menu > back to Troubleshoot.
  2. Now under Advanced Options menu, select Command Prompt.
  3. Copy and paste the following commands in the Command Prompt window and press Enter:

    chkdsk c: /f
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /rebuildbcd
    bcdboot c:\\windows /s c:

  4. When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.
  5. In case this method did not work, you can try boot into Safe Mode with Networking:

  6. Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
  7. In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
  8. Then open Startup Settings and click Restart.
  9. Now click F5 or 5 to access Safe Mode with Networking.
  10. Once you access the desktop, right-click on Windows key and select Device Manager.
  11. Check each category of drivers to find out if any of them are malfunctioning. Problematic drives are usually marked with a yellow exclamation mark.
  12. If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.

The only other way out of this situation is to perform a system reset, here's what you'll need to do: Click here for details.

And if this doesn't do the trick, do you have an HP recovery media? If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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