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‎08-03-2023 03:24 PM - edited ‎08-03-2023 03:40 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)

Hello, I turned my PC on and my system was updating something to do with the BIOS. My PC then stated it had an issue with the Trusted Platform Module. I do not know what this means, it gave me the option to Reset the whole TPM (by pressing F1) or to continue with what is already there (by clicking F2). So I clicked F2 because I was a bit dubious about the Reset option. Upon clicking F2 it then took me to a Bitlocker Recovery thing which made me type in my Windows Recovery key. It then finally came on and I'm just wondering, why did this happen? I've never experienced anything like it. Does my PC have a fault? I don't know what caused this. Could it have been because I updated my BIOS on the HP App?

UPDATE: Every time I turn my PC it is still saying there is a problem with the TPM and is still giving me the option to Reset the whole thing or continue. It is still taking me to Bitlocker Recovery and making me type in the recovery key.

1 REPLY 1

‎08-04-2023 07:45 AM - edited ‎08-04-2023 09:14 AM

HP Recommended

Hi @Madboystu 

 

There is a chance the BitLocker Recovery Key may fail one of these times. You could lose access to data on the encrypted drive, you may also not be able to load Windows.

 

Check for Drive Encryption in Control Panel while you are using Windows 11.

 

Turn off drive encryption on all drives that are using BitLocker Drive Encryption. This should stop the BitLocker Recovery Key prompt at startup.

 

I would contact HP Support. Also check this Link for more details

 

Regards

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