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‎04-16-2025 09:59 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-xa0135st
Operating System: Microsoft Windows 10 (64-bit)

Trying to do cloud restore and app will not accept my product id

Reply
1 REPLY 1

‎04-17-2025 06:50 AM

HP Recommended

Either your specific model PC was never supported by the cloud recovery tool, or it is 5 or more years old at which time HP withdraws support for the cloud recovery tool.

 

I checked your PC's 3UQ79AA#ABA product number in the cloud recovery tool PC eligibility database, and it is definitely not supported.

 

You will have to clean install W10/W11 for free by making bootable installation media with the W10 or W11 media creation tool.

 

Download Windows 10

 

Download Windows 11

 

After Windows has completed installing you can install the drivers and available software from the PC's support page.

 

HP Pavilion All-in-One - 27-xa0135st Software and Driver Downloads | HP® Support

 

You can also contact HP customer service starting at the link below to see if they have a recovery USB flash drive available for your PC:

 

Official HP® Support

 

 

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