Trying to find external drive on PC

[Timtheturtle]

Hi, I am trying to retrieve information of an old hard drive, my new HP shows the drive in settings as Disk 1. I cannot find any way of opening it. I have it connected via USB. The HP properties say it is a healthy drive. It does not show up in Folders only C:/ drive is there. Any suggestions?

[Irfan_06]

Hi @Timtheturtle,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue connecting your external hard drive.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support