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‎11-21-2020 01:20 PM

HP Recommended
Product: HP ENVY Phoenix Desktop 860 - 180 CTO
Operating System: Microsoft Windows 10 (64-bit)

On 11-18-2020 I ordered the system recovery kit on the HP website, it took all the information on my computer, my shipping address, billing address. the site quoted $45, I selected nest day  delivery, HP's website calculated the amount due $63.10, took my credit card info and when I submitted it the support screen came up and asked if it could help me. I logged off and after not hearing anything by this morning, I checked all my email and credit cards and found no evidence of the order...

I repeated the whole process this morning and the same thing happened.... HOW THE HECLK DO I CONTACT SOMEONE AT HP TO GET THE PRODUCT I NEED???

Thank you for any help you can supply...

Pat

3 REPLIES 3

‎11-21-2020 02:44 PM

HP Recommended

Hi

just try this, it s free !

 Using the HP Cloud Recovery Tool (Windows 10, 7)

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎11-21-2020 08:58 PM

HP Recommended

No joy there, my ENVY was purchase March or 2016, the site says it's not listed....

Thanks any way....

Pat

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‎11-22-2020 02:05 AM - edited ‎11-22-2020 02:09 AM

HP Recommended

No chance
In this case you can always try to reinstall from a windows 10 iso
and retrieve what is possible then on the drivers and software page

https://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-100-desktop-pc-series/8667927/m...

 

not test but if you need

https://pureinfotech.com/download-older-iso-windows-10/

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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