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‎03-22-2017 09:44 AM

HP Recommended

@richpowers, can you check this website with the product or serial number of the unit. 

 

http://partsurfer.hp.com/search.aspx 

 

Choose the country and the put in the product or serial number of the unit. You may find the recovery media.

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Thumbs Up” STAR to say thanks!***
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‎03-22-2017 09:51 AM

HP Recommended

It says the page is gone

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‎03-22-2017 09:52 AM

HP Recommended

Well i ran it again and it gives me the same error code

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‎03-22-2017 10:15 AM

HP Recommended

@richpowers what is gone? 

 

Were you able to check the partsurfer page for the recovery media? 

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Thumbs Up” STAR to say thanks!***
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‎03-22-2017 10:15 AM

HP Recommended

 

If you require the "assistive technology" within Windows 10, you can upgrade for free to Windows 10:

 

https://www.microsoft.com/en-ca/accessibility/windows10upgrade

 

rather than reinstalling Windows 7.

 

Or, if you have a friend with the "retail" Windows 7 Home Premium DVD, you can use their DVD, and the 25-character license-key on the Microsoft decal on your computer, to reinstall Windows.

 

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‎03-22-2017 10:21 AM

HP Recommended

From: http://support.hp.com/us-en/drivers/selfservice/HP-TouchSmart-300-Desktop-PC-series/5146287/model/51...

 

Order Recovery Media-CD/DVD/USB (1)

USB-Windows 7 64-bit Recovery Kit
System Recovery Kit for Consumer Notebook
Order Media

 

QED

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‎03-22-2017 02:04 PM

HP Recommended

I just would like to say thank you, it was the dvd drive. I used an external dvd drive and was able to reload the computer and it works fine so thank you very much to everyone.

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‎03-22-2017 02:59 PM - edited ‎03-22-2017 03:01 PM

HP Recommended

Good to hear! 

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