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‎03-18-2018 10:30 PM

HP Recommended
Product: elitedesk 800 G3 TWR
Operating System: Microsoft Windows 10 (64-bit)

I am upgrading my personal home computer and, while the system is very fast, I get delays with web page loading. I went into the bios to see if I could turn off HP Smart Click.  Couldn't find it in bios so decided to turn off TPM to see what that would do.

Now I can't get past the boot screen where I  see that i requested TPM be turned off and now I need to Press F1 to accept or F2 t reject. Neither key does anything and all I can do is force power off and restart to the same screen.

 

I remember in the bios something about a code to enable/disable. 

Is that what's involved here?

 

2 REPLIES 2

‎03-19-2018 04:18 AM

HP Recommended

Hi

 

Support is here...

https://support.hp.com/gb-en/product/hp-elitedesk-800-g3-tower-pc/15257631/troubleshooting

 

BIOS is here...

http://h10032.www1.hp.com/ctg/Manual/c05378429

 

Service Manual...

http://h10032.www1.hp.com/ctg/Manual/c05382325

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‎03-19-2018 03:59 PM

HP Recommended

Thanks for the document info. I finally used chat to talk to HP support and managed to get my system fixed.

 

I believe the fix was disconnecting all of my drives and then using the 'yellow button' on the motherboard to reset the cmos.

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