• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-14-2021 08:15 AM

HP Recommended
Product: Web Cam w100
Operating System: Microsoft Windows 10 (64-bit)

I was using HP w100 USB camera and it was working fine till today. Now its not working and showing an error as belwo.

kumarraj78_0-1639494745193.png

I checked the device manager and it has changed from w100 to Vimicro USB camera automatically (Image given below).

kumarraj78_1-1639494831125.png

Can anyone suggest how to correct it? Thanks in advance.

 

Category:
2 REPLIES 2

‎12-14-2021 09:55 AM

HP Recommended

Can you roll back the driver?

 

I had a similar problem on a Surface Pro 4 but had to get a SP4 update from Microsoft as the old driver did not work with the feature update that I had been forced to upgrade to.

 

Web cameras have become critical during this COVID crisis and I suspect Microsoft is adapting to new devices that are out.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎12-14-2021 10:18 AM

HP Recommended

@kumarraj78 -- if you shutdown and restart the computer, do you get the same error-message?

 

Does your computer have a built-in camera? 

Have you added a USB camera?

Windows should let you select between the two cameras.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.