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Bicycles
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Message 1 of 3
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USB input disconnects

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HP Pavilion Dsktop PC 570-p0xx
Microsoft Windows 10 (64-bit)

HP Pavilion Dsktop PC 570-p0xx:

USB input devices, ex. keyboard, mouse, microphone stop working sometimes.
Have to rebootPC using on/off switch. USB Drivers seem up to date.
What is causing this USB shutdown? TY

 

2 REPLIES 2
The_Fossette
HP Support Agent
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Message 2 of 3
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@Bicycles,

 

I reviewed your post and I understand that sometimes the USB devices stop functioning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then install all the Windows updates (Including optional) and test.

 

Here is how it is done,

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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RrichardD
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Message 3 of 3
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There are ongoing issues/difficulties with Win10X and HP/other computers, associated with the USB 2 and PCI-USB bridge drivers. Technical fault lies with MS/Win10x ,,, in most cases.

 

 VIA usb handler chips can also cause these problems.

i). Look up the VIA usb conflict subject in the HP community database. There are links for alternative drivers and suggestions for resolution.

 

 INTEL usb/input device and PCI bridge chips (some versions) can cause the same.

ii). As above - look-up (key word/s) the Intel chipset USB & PCI-USB bridge conflict or malfunction or error ... in the HP Community knowledge base. Links and solution suggestions are there;

iii). Go to Intel's home site and look for updated drivers/patches there.

 

 Microsoft has nothing on this and will just send you back here (manufacturers site, for driver updates); while HP presently has a default regime to send you back to Microsoft or suggest you "update the drivers". Will make you dizzy, if you do that - and not fix the difficulties.

 

 By the sound of things, your experiences seem to parallel what I have read about the Intel chipset issue. That is actually good, because Intel make fixing things a priority. Fixes for that conflict are on their site.

 

Cheers,

 

Rick.

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