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karatech
New member
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Message 1 of 2
233
Flag Post

USB mouse and keyboard goes off at the start of Windows

HP Recommended
HP all-in-one 20-c2011a
Microsoft Windows 7 (64-bit)

Hello,

I have been trying to install Windows 7 on an HP all-in-one desktop computer ( 20-c2011a).

All went well until after the final restart to use either the mouse or keyboard to input the "Enter" response.  Both the  USB Keyboard  as well as the USB Mouse became unresponsive at that point, hence preventing the installation from completing. 

The question  is why this happened, and what can I do to overcome this problem?

Thanks in advance. 

Andy

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,967 2,678
Message 2 of 2
Flag Post
HP Recommended

@karatech,

 

Welcome to the HP Support Community!

 

Are you able to boot to Windows now?

How did you reinstall Windows?

 

I recommend you follow the steps in the below article to perform a recovery on the computer and check if it helps.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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