Unable to Add New HP OMEN to Account

[Str8Octane99]

I'm trying to add my new HP Omen I received about 2-3 weeks ago to my HP Support dashboard. Unfortunately, when I enter the serial number (which was on the label of the PC box it was shipped in, as well as letting HP's utility run and pull it from the PC directly) - I keep getting an error saying check the serial number is correct.

Can someone help me add this to my HP account?

[Str8Octane99]

Anyone able to help? Reached out to HP Support and they were going to look into what was going on but haven't heard anything.

Didn't know it was this challenging to add a new PC to my support dashboard.

[Raj_05]

Hi @Str8Octane99, 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing issues adding your HP OMEN to your HP Support dashboard due to serial number errors, here are a few steps you can take to resolve the issue.

Verify the Serial Number:

• Check the Serial Number: Ensure that you are entering the correct serial number. It’s usually found on the back, bottom, or side of the device. The serial number should not contain spaces or special characters when entered.
• Verify Format: HP serial numbers are typically alphanumeric and are 10-12 characters long. Double-check for typos, and ensure the label's serial number matches what the HP utility has detected.

Use the HP Support Assistant:

• Install HP Support Assistant: If you haven’t already, download and install the HP Support Assistant from HP's website.
• Register Device via HP Support Assistant: Once installed, the Support Assistant can automatically detect your device and add it to your HP account, bypassing the need to enter the serial number manually.

By following these steps, you should be able to resolve the issue and successfully add your HP OMEN to your account.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support