Unable to Perform a System Restore and Re-Install Windows 10

[CharlieG2017]

I am trying to restore my laptop back to a known system restore point and then re-install Windows from the

Settings-->Update & security-->Recovery-->Reset this PC menu/button option. This option cannot be run from Safe Mode. Outside of Safe Mode, Windows crashes. When I tried to do a system restore, each of the four available restore points also crashes. Is there another way to re-install Windows?

[Paul_Tikkanen · Accepted solution]

Hi:

If the PC came with W10, you can reinstall W10 for free at any time by using the Media Creation Tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

The utility will allow you to make either a bootable W10 USB flash drive, or download an ISO file, which you can burn to a DVD using your DVD burning program's burn ISO file option.

The software will automatically work with the W10 OEM product key in your PC's BIOS.

W10 will install and automatically activate once you are connected to the internet.

Then go to your specific model PC's support page to install the drivers and available software.

[CharlieG2017]

I discovered that if you upgraded to Windows 10, you can also download the Media Creation Tool. I was able to download the tool and then download Windows 10 installation media to my flash stick. I used that flash stick to reinstall Windows 10 on my machine. Thanks.

[Paul_Tikkanen]

You're very welcome.