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‎11-12-2019 04:23 PM - edited ‎11-12-2019 04:31 PM

HP Recommended
Product: HP Omen Obelisk Desktop 875-0024
Operating System: Microsoft Windows 10 (64-bit)

Last Year I had bought the HP Omen Obelisk Desktop 875-0024 at Best Buy. I decided to give this PC to family member of mine and unfortunately they did not like the case. I swapped it out, only to find out that the motherboard had a proprietary connector that prevented me from booting to the BIOS. So, I purchased a retail case, New Motherboard and now after finally being able to boot my windows product key no longer works. Is there anything I can do about this given the product key was installed by HP originally? Thank you.

2 REPLIES 2

‎11-12-2019 05:13 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Microsoft will not activate a OEM product key on a retail motherboard.

 

You need a new Windows product key.

 

Regards

 

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‎11-13-2019 02:26 AM

HP Recommended

You've changed too much hardware for Windows to just carry on. Your original DPK is embedded in the EFI BIOS of the original mainboard.

Fancy knocking back a free Omen because of the case. Sheesh.

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