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    Fix Windows 10 Update Issues

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Message 1 of 3
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Unable to activate windows product key for HP Omen after changing the motherboard

HP Recommended
HP Omen Obelisk Desktop 875-0024
Microsoft Windows 10 (64-bit)

Last Year I had bought the HP Omen Obelisk Desktop 875-0024 at Best Buy. I decided to give this PC to family member of mine and unfortunately they did not like the case. I swapped it out, only to find out that the motherboard had a proprietary connector that prevented me from booting to the BIOS. So, I purchased a retail case, New Motherboard and now after finally being able to boot my windows product key no longer works. Is there anything I can do about this given the product key was installed by HP originally? Thank you.

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Level 12
Level 12
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Message 2 of 3
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Microsoft will not activate a OEM product key on a retail motherboard.

 

You need a new Windows product key.

 

Regards

 

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Message 3 of 3
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HP Recommended

You've changed too much hardware for Windows to just carry on. Your original DPK is embedded in the EFI BIOS of the original mainboard.

Fancy knocking back a free Omen because of the case. Sheesh.

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