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‎09-10-2022 01:43 PM

HP Recommended
Product: OMEN by HP 25L Gaming Desktop PC GT15-0000i (3Y5U6AV)
Operating System: Microsoft Windows 11

I tried to install Windows 10 operating system from USB in my new OMEN 25L (I bought it  with no OS). The installation process requires the INTEL RST DRIVER. I downloaded the driver from HP support page but this driver only works with Windows 11 so the unit doesn’t allow me to install Windows 10.
The reason I want to use Windows 10 OS is because some games doesn’t run with Windows 11, requiring to set BIOS with secure boot but this option is no available (is there but is not possible to change it.). 
Can you please help me? Thank you

 

Category:
2 REPLIES 2

‎09-10-2022 03:05 PM - edited ‎09-10-2022 03:05 PM

HP Recommended

If your PC has an Intel 11th gen core processor, there is a special process needed to clean install W10/W11 on PC's with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...It is good for W10 or W11.

 

This package contains the Intel Rapid Storage Technology Driver for the supported models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

 

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‎09-22-2022 01:07 AM

HP Recommended

Make sure that your device has enough space.
Run Windows Update a few times.
Check third-party drivers and download any updates.
Unplug extra hardware.
Check Device Manager for errors.
Remove third-party security software.
Repair hard-drive errors.
Do a clean restart into Windows.

 

Greetings,
John

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