Unable to recover password

[safetydave]

Unable to recover password to access desktop

[Hawks_Eye]

Hi @safetydave 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I hear you—it must be frustrating not being able to access your desktop. Before we look into possible ways forward, I’d like to gather a few details so we can understand the situation clearly and isolate what’s happening.

Could you let me know:
 

• The exact HP product you’re using (model name or number).
• Which version of Windows is installed on the device.
• Whether this is a local account or a Microsoft account sign‑in.
• If you’ve tried any recovery options already, such as password reset or PIN login.
• When you first noticed the issue—was it sudden or after a recent update/change.

Once we have this information, we’ll be able to guide you with the most accurate steps tailored to your setup.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[safetydave]

I was able to gain access to my desktop after sending the email out.  I appreciate your follow-up. I am ok

[Hawks_Eye]

That’s great to hear, @safetydave. 

Sometimes just reaching out for help can spark the right steps or a bit of persistence to get things working again. I’m glad you regained access to your desktop and don’t need further recovery measures right now.

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye