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‎06-03-2021 12:46 PM

HP Recommended
Product: HP EliteDesk 800 G1 Desktop Mini
Operating System: Microsoft Windows 10 (64-bit)

Unknown USB Device (Device Descriptor Request Failed)
Windows has stopped the device because it has reported problems
Code 43

1 person had the same question
7 REPLIES 7

‎06-05-2021 04:53 PM

HP Recommended

What USB devices are connected to your computer? Keyboard? Mouse? Webcam? Printer? Memory-stick? Scanner? iPhone/iPad charging cable? Digital camera?

 

Do each of those devices work, when connected to a DIFFERENT computer?

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‎06-05-2021 05:22 PM

HP Recommended

 

The devices plugged into the usb are Keyboard, Mouse, Printer and Scanner and they all work. The problem is when I plug something new in. It does not matter what I plug in, I get the same messages. It just won't accept anything new no matter what port I use.

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‎06-06-2021 04:41 PM

HP Recommended

> devices plugged into the usb are Keyboard, Mouse, Printer and Scanner

 

Your motherboard can only supply a limited amount of power to all your devices.

 

Experiment: disconnect the printer & the scanner, and then connect that "something new" device, to see if it will work.

 

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‎06-08-2021 06:05 PM

HP Recommended

I plugged a storage thumb drive into the USB. I can open the files on it but I still get the error message "Unknown USB Device (Device Descriptor Request Failed)". I am trying to plug a Bluetooth dongle but it will not recognize it.

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‎06-16-2021 02:56 PM

HP Recommended

I guess no one knows the answer to this problem.

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‎06-17-2021 12:34 AM

HP Recommended

> I plugged a storage thumb drive into the USB. I can open the files on it

 

Normally, that implies that Windows has read the "descriptor" information from the device, and used that information to load the correct device-driver.

 

  • click with the right-side mouse-button on the Windows 10 "start" button
  • click on "Device Manager"
  • expand that "USB" branch of the "tree"
  • is your "storage thumb drive" listed as a correctly-installed device?

 

 

 

> I still get the error message "Unknown USB Device (Device Descriptor Request Failed)". I am trying to plug a Bluetooth dongle but it will not recognize it.

 

Is that dongle correctly installed, when you connect it to a different computer?

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‎06-17-2021 10:22 AM

HP Recommended

Yes, it's installed correctly. Yes, it works on other computers.

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