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‎05-19-2024 01:58 PM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 IDS Base Model
Operating System: Microsoft Windows 11

Yesterday I got the Blue Screen of Death. The system won’t boot and gets stuck in the loop trying to start self diagnosis. I managed to get the recovery control screen up, however ended up with an indication the SSD failed the smart test and an error code of QFVPMA-BOTC4C-MFPX01-60FV03.  I want to know what that error code means. Clearly the SSD has to be replaced.  Thanks in advance

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1 REPLY 1

‎05-19-2024 03:07 PM

HP Recommended

The error code is reporting the drive needs to be replaced.

 

Enter the required information at the link below and it should generate a report of the condition.

 

HP Customer Support - Service Center

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