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‎10-16-2017 01:36 PM

HP Recommended
Product: Desktop 110-023w
Operating System: Microsoft Windows 10 (64-bit)

My computer originally came with Windows 8.  I  upgraded to Windows 10.  Now, I am trying to update to  Windows 10 Creator but the installation halts at 40% with the following code and  message:

 

OxC1900101 -  0x30018

The installation failed in the FIRST_BOOT phase with an error during SYSPREP operation

 

I think I am missing drivers for Windows 10 but I cannot seem to find what I need to install.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2017 04:38 PM

HP Recommended

Thanks for the response.  I had to do a complete backup then a Clean Install to get the Creators (v. 1703).  I followed the instructions for a clean install very carefully because it could have been a disaster!!

 

It worked fine and yesterday, I did an up date to v. 1709 with no issues.

 

 

View solution in original post

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3 REPLIES 3

‎10-16-2017 05:41 PM

HP Recommended

Hi

 

Please see the following info and mitigation for this error code:

 

Code
0xC1900101 - 0x30018

Cause
A device driver has stopped responding to setup.exe during the upgrade process.
Mitigation
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.

 

 

HP does not provide drivers for Windows 10 for your PC.

 

You have to get the drivers from Microsoft. Are you allowing Windows 10 setup to download and install updates?

 

Tom

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‎10-20-2017 04:38 PM

HP Recommended

Thanks for the response.  I had to do a complete backup then a Clean Install to get the Creators (v. 1703).  I followed the instructions for a clean install very carefully because it could have been a disaster!!

 

It worked fine and yesterday, I did an up date to v. 1709 with no issues.

 

 

Was this reply helpful? Yes No

‎10-20-2017 04:45 PM

HP Recommended

Hi

 

You are welcome.

 

I just also did a clean install of 1709.

 

Good to see you got it working.

 

Tom

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