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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Update from Windows 7 to Windows 10

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12-14-2019 05:26 PM
When trying to update from Windows 7 to Windows 10, with error code 1x80070490. But I'm not sure I'm even using the correct program to upgrade. Can you give me any guidance?
Thanks, Uncle Dewey
12-17-2019 11:57 AM
That error code means basically that Windows Update has become corrupted -- and continuing to try to use that is wasting your time.
Here is a link to a troubleshooter that MIGHT be able to reset Windows Update for you: https://pureinfotech.com/reset-windows-update-windows-10-fix-downloads-installs/
If that does not work, then your other recourse is to do the following:
1) Us this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10
2) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator.
This will start an in-place Upgrade which could then take a couple of hours to complete.
I am a volunteer and I do not work for, nor represent, HP