• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 25L Desktop - GT11-0370nd
Microsoft Windows 11

I need the Citrix Workspace app for my work but when I try to update the app I get a blue screen with stopcode: driver_ unloaded_without_cancelling_pending_operations. ctxusbmon.sys is involved.  This occurs even when I try to delete the Cirtrix Workspace app all  together. How can I fix this?

5 REPLIES 5
HP Recommended

hi

you don't seem to be the only one, have you contacted support for this program?

https://discussions.citrix.com/topic/398311-ctxusbmsys-%D0%B2sod-after-update-citrix-receiver-49-to-...

https://discussions.citrix.com/topic/413964-bluescreen-bsod-ctxusbmsys-reference_by_pointer/

https://discussions.citrix.com/topic/415217-how-to-report-crashes-bluescreens-caused-by-ctxusbmonsys...

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I'm no technician. No answer so far from Citrix. Do you have any suggestions?

HP Recommended

you seem to have a driver problem with this program
Is it normally compatible with windows 11
I saw several contact options, tried everything?

https://www.citrix.com/support/

 

"I need the Citrix Workspace app for my work but when I try to update the app I get a "

you talk about update, and at this moment a problem ..
the software is already installed, and working, and you have this during the update?
Or is it not installed at all?
link of what you are using, test...?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Tried everything but no luck. Citrix won't answer me because I'm no ITadmin.

HP Recommended

Chat with us         

Connect with the Citrix customer support team and resolve inquiries and technical challenges.

or

Discussions

Join the Citrix community of peers and experts.

 

I don't see the connection, strange, if you were told that

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.