Update of Citrix Workspace app gives a blue screen of death

[ValentijnD]

I need the Citrix Workspace app for my work but when I try to update the app I get a blue screen with stopcode: driver_ unloaded_without_cancelling_pending_operations. ctxusbmon.sys is involved.  This occurs even when I try to delete the Cirtrix Workspace app all  together. How can I fix this?

[Prométhée]

hi

you don't seem to be the only one, have you contacted support for this program?

https://discussions.citrix.com/topic/398311-ctxusbmsys-%D0%B2sod-after-update-citrix-receiver-49-to-...

https://discussions.citrix.com/topic/413964-bluescreen-bsod-ctxusbmsys-reference_by_pointer/

https://discussions.citrix.com/topic/415217-how-to-report-crashes-bluescreens-caused-by-ctxusbmonsys...

[ValentijnD]

I'm no technician. No answer so far from Citrix. Do you have any suggestions?

[Prométhée]

you seem to have a driver problem with this program
Is it normally compatible with windows 11
I saw several contact options, tried everything?

https://www.citrix.com/support/

"I need the Citrix Workspace app for my work but when I try to update the app I get a "

you talk about update, and at this moment a problem ..
the software is already installed, and working, and you have this during the update?
Or is it not installed at all?
link of what you are using, test...?

[ValentijnD]

Tried everything but no luck. Citrix won't answer me because I'm no ITadmin.

[Prométhée]

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I don't see the connection, strange, if you were told that