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a167
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Updating BIOS

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HP ENVY x360 - m6-aq105dx
Microsoft Windows 10 (64-bit)

My touchscreen stopped working and I can no longer find a touchscreen driver on my computer. The only solution I could find to fix the touchscreen is to update BIOS. When I attempted to update that, it gave me an error message saying that it did not pass validation. I have disabled windows security, my anti-virus software, and added the update to the allowed updates for the firewall but it is still not allowing me to update it. Any ideas?

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KrazyToad
HP Support Agent
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@a167

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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a167
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Unfortunately, I've already tried all of those options and something is blocking the BIOS from updating which is blocking the touchscreen from working.

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KrazyToad
HP Support Agent
HP Support Agent
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Try updating the BIOS from this Link: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105623.exe

KrazyToad
I Am An HP Employee

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