Updating issues

[VWillyC]

Since disabling/deleting HPAgentOne and other services because they caused audio issues, the HP Assistant says I have a BIOS update but won't let me download it as it says I'm not signed in. It shows my name where it says welcome. I went to the HP website and downloaded/installed BIOS but assistant still says there's an update.

Do I need to reinstall HPAgent and other services and or uninstall HP Assistant?

How do I reinstall all HP software if I choose?

Thanks

[Irfan_06 · Accepted solution]

Hi @VWillyC,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using HPSA on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

1)  Go to "control panel...programs...programs and features."  You will see a list of installed programs.

2)  Highlight "HP Support Assistant" and right click to uninstall. 

3)  Then highlight "HP Support Solutions Framework" and right click to uninstall.

4)  Navigate to C:\Program Files (X86)\Hewlett Packard\ and delete "HP Support Framework" folder.

5)  Download and run HP Support Assistant software installer by clicking on the below link.

https://support.hp.com/in-en/document/ish_2025988-1592331-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[VWillyC]

Thank you Thank you Thank you!

[Irfan_06]

Hi @VWillyC,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support