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‎04-06-2017 11:20 PM

HP Recommended
Product: HP-Pavilion 15 p-045tx
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

 

I was using windows 10(64-bit) up until last month. Then my laptop hard drive crashed and I had to replace it, after that i ran the recovery discs provided by HP to recover it back to FACTORY SETTINGS. The laptop originally came with windows 8.1(64-bit).

 

Now my question is would it upgrade back to windows 10 automatically or would I have to install windows 10 externally?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2017 11:53 PM

HP Recommended

Hi,

 

You have to re-install Windows 10, it won't upgrade automatically. Please use the following instructions to create Windows 10 installation media and install to your machine. You can do a CLEAN install

 

   https://www.microsoft.com/en-au/software-download/windows10

 

During the installation process, it will ask for a key, please skip this and continue. Windows 10 will activate when you come onlne.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎04-06-2017 11:53 PM

HP Recommended

Hi,

 

You have to re-install Windows 10, it won't upgrade automatically. Please use the following instructions to create Windows 10 installation media and install to your machine. You can do a CLEAN install

 

   https://www.microsoft.com/en-au/software-download/windows10

 

During the installation process, it will ask for a key, please skip this and continue. Windows 10 will activate when you come onlne.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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