Upon start up I get keyboard error and I can’t run startup menu

[Kimdanp]

Turned on PC, got a keyboard error message.  Did the auto repair which said it could not repair system.  Went to advanced  repairs tried everything.  System would go thru 4 of the 5 stages then 79% of stage 5 and  say it could not finish.  Now what should I try

[Irwin6 · Accepted solution]

Hi @Kimdanp,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support