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‎11-10-2018 12:24 PM - last edited on ‎11-10-2018 03:15 PM by Retired

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Product: [edit]
Operating System: Microsoft Windows 8.1 (64-bit)

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‎11-11-2018 03:59 PM

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@Snotbox,

 

A warm welcome to the HP community and a good day to you. I reviewed the post and will be happy to assist you. Excellent description of the issue.Kudos to you for that.

 

 

I will require the correct product details. Provide both the product number and the modell# of the notebook to assist you correctly.

Please check this link: https://support.hp.com/my-en/document/c00033108 to find the model number of the notebook.

 

Furnish the requested information for us to assist you correctly.

 

Thank you and have a blessed week ahead.

DavidSMP
I am an HP Employee

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