VERY slow on startiup (30min)

[David20191]

We have two identical Pav 510-9029 desktops. I am not sure when it happened as we typically don't turn them off but now if I do a restart BOTH take around 30min to start- there is the HP logo with spinning wheel which is why I have posted this as an operating system problem and not a boot problem (I think it has gone through the boot and is loading Win 10). I have run full diagnostics on the one computer (before I knew both were doing this) and hardware all fine. Once the windows desktop shows all runs normal

Problem is after a power failure there will be a 30min delay before we are up and running which is an issue. Have searched and found a patch HP Image Enhancement for System Logon  SP81965.exe and applied to one computer but did not change anything. Not sure what else to do. The fact that both computers are doing this makes me think that it is an incompatibility between a Win 10 update and the HP software??

Thanks for any advice. We luckily don't get many power failures but these are front desk computers so will be an issue after a power failure.

I also disabled App-Readiness services with no luck

David

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

What version of Windows 10 are you running? 1809 has some issues.

Have you checked Task Manager, Startup?

You can toggle on Disk I/O and CPU startup activity to see what is using disk resources and CPU times at startup.

Regards

[David20191]

Thank you for the quick reply. 64bit Version 1803  Build date 2018-06-16  OS build 17134.523

Task manager startup the high are

Microsoft OneDrive  60MB   2277ms

HP UT LEDM Driver  0.1MB 1015ms

Dymolabel (two entries) 0.1MB  2192ms

We actually have a third identical machine and I tried a restart last night and went home after 5min so presume it has the same issue- we bought all three at the same time.

When I restarted the 2 front ones simultaneously they finally opened within seconds of each other at about the 30min mark (literally- this is not an exageration!) so whatever is the problem is reproduced in the identical machine.

David

[Grzwacz]

Hi David,

You're very welcome.

The high startup times you have listed don't come close to 30 minutes.

Do you have "Fastboot" enabled in the BIOS?

Have you run boot time HP Diagnostics on the systems? Maybe the power failure has caused some hardware damage.

You could have system file corruption caused by the power failure. Try running the Microsoft System File Checker (Link). Run the "DISM"commands per this site.

Regards

[David20191]

I turned OFF fastboot in Windows on one machine as google indicated to try this but it did not help.

I have not been able to get to the bios.

In other computers I hit F2 or F8 but in this one I only get to the diagnostic screen which must already be in the OS.

Is there a way to get to bios that I am missing?

There never was a power failure, the one computerdid switch off because of a loose connection to the APS and then with the slow start I thought there was a computer failure, so I ran the 6hr HP diagnostics which came back normal. I then left it to start and found it running after the 30 min. 

I then tested out the other one and it took 30min and last night I tried the third one and left after 5 min so presume it to be the same. It is unlikely that all 3 have disc corruptions simulataneously.

BTW windows says it is up to date.

I am thinking of switching off the startup items and see if this changes anything. Only problem is I can only do it at the end of the day.

I will try starting it in Safe Mode as well to see if it loads any quicker

Thanks again

David

[David20191]

Tried to get computer to start in safe mode

The choices included "startup repair" so tried that first but only got a "could not repair your PC"

Then did a startup in safe mode (option 4) and ended up staring at the HP logo- this time no spinning wheel as with the regular startup delay.

After 10 min I have done a forced shutdown and a restart and this time I see the spinning wheel so presume that in 30 min it will be operational again.

I did see an option "Go back to previous version" and am wondering if it would be safe to do this?

I am convinced that this has to be a clash between a Win 10 update and the HP software- just not sure why other people have not experienced this or did I buy the only 3 affected computers?

The computers definitely did not do this when we first got them.

David

[Grzwacz]

Hi David,

Sound like the PCs are used a a business environment.

Can you deploy a backup system image to the affected systems?

You can get to Safe Mode by using "msconfig"

Regards