Very slow shutdown

[ReiMacArthur]

Product: hp pro sff 400 g9

OS: Windows 10 LTSC (Windows10 1809)

I'm experiencing problems with my PC after applying KB5034768.

Signing out/shutting down/restarting (*1) can take up to 10 minutes (*2).

(*1) This is not limited to these cases; any process that requires communication with the DC, such as manually applying group policy using the gpupdate command, can also take up to 10 minutes.

(*2) The longer the time that has passed since starting up the PC, the better.

Example:

1) Signing out 3 minutes after starting up the PC

      -> Takes about 7 minutes

2) Signing out 5 minutes after starting up the PC 

      -> Takes about 5 minutes

3) Signing out 10 minutes after starting up the PC

      -> Completes immediately

Does anyone know the solution?

[Samrit26]

Hello,

It seems like you're experiencing performance issues with your HP Pro SFF 400 G9 after installing the Windows update KB5034768. The slow response during shutdown, restart, and other processes that interact with the domain controller (DC) or group policy could indicate a few potential issues related to the update. Here are some steps to troubleshoot and resolve the situation:

1. Uninstall the Update:

   • If the update is causing significant issues, consider uninstalling it temporarily to see if that resolves the problem.
   • To do this, go to Settings > Update & Security > Windows Update > View Update History. Click on Uninstall Updates, find KB5034768, and uninstall it.

2. Check for Known Issues:

   • Visit the official Microsoft website to check for any known issues related to KB5034768. Sometimes, Microsoft releases patches or workarounds if an update is causing widespread issues.

3. System Restore:

   • If uninstalling the update doesn't help, consider using System Restore to revert your system back to a point before the update was applied.

4. Update Drivers:

   • Ensure that all your drivers, especially network drivers, are up to date. Outdated drivers can sometimes conflict with new updates.

5. Check Group Policies:

   • Review any recent changes to group policies that may have been applied around the same time as the update. It's possible that a group policy setting might be affecting performance.

6. Event Viewer:

   • Use Windows Event Viewer to look for any errors or warnings that occur around the time of shutdown or restart. This can provide more insight into what's going wrong.
   • You can access the Event Viewer by typing Event Viewer into the search bar and navigating to Windows Logs > System.

7. Network Configuration:

   • Ensure that your network settings are correctly configured, especially if the issue is related to communication with the DC.
   • Check your DNS settings and ensure they are correctly pointing to the right DC.

8. Contact Support:

   • If these steps do not resolve the issue, consider reaching out to HP Support for additional assistance. They may have specific insights or solutions related to this update and your hardware configuration.

By following these troubleshooting steps, you should be able to identify and possibly resolve the issue. If the problem persists, professional support might be necessary to explore more technical solutions.

[ReiMacArthur]

Hi, thanks for reply.

> 1.Uninstall the Update:

I have confirmed that uninstalling KB5034768 resolves the issue.
However, for security reasons, I do not want to uninstall it.

> 2. Check for Known Issues:

I looked at the "Known issues in this update" section on the following website, and it says, "Microsoft is not currently aware of any issues with this update."
https://support.microsoft.com/en-us/topic/february-13-2024-kb5034768-os-build-17763-5458-f06ecec0-23...

> 3. System Restore:

As mentioned above, for security reasons, I do not want to uninstall it.

> 4. Update Drivers:

I have updated "HP BIOS and System Firmware (U03)" and "Intel NIC Drivers" to the latest versions, but the issue persists.
"Intel Management Engine Driver" is scheduled to be updated this month.

> 5. Check Group Policies:

No changes were made to Group Policies.

> 6. Event Viewer:

When I checked the Event Viewer, I found the following warning:

• Event ID 6005: The winlogon notification subscriber is taking long time to handle the notification event
• Event ID 6006: The winlogon notification subscriber took xxx second(s) to handle the notification event

> 7. Network Configuration:

I checked the network settings and found no problems.
My DNS settings are correctly pointing to the right DC.

> 8. Contact Support:

I contacted HP Support the other day, but they said it might be a Windows problem, not a hardware problem.
In fact, the problem doesn't occur on a PC from another manufacturer on the same network with the same OS, so I think it's a hardware problem.

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