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‎05-04-2025 12:24 AM

HP Recommended
Product: Voyager 5200 UC USB-A
Operating System: Microsoft Windows 10 (32-bit)

I have been using my Voyager 5200 UC USB-A at work with my Windows 10 desktop with absolutely no issues. 
Last week when I insert the dongle into the USB the light blue light will light up solid but I hear a voice tell me that no phone is connected. I am not using Bluetooth - but the USB. Have been for 1 year now. 

We are restricted at work hence unable to download the App or support onto the PC ( protected ).
i have tried using bluetooth on my phone and it works just fine.
However, I also have another Poly BT700 headset.
When I insert the dongle for the Voyager 5200 into the PC and run a test - I can hear the same on my Poly BT700 headset.
Its like the dongle and headset pairing has gone.
How do I re - pair it to the headset please.
I tried Goggling it and it said insert a shart pointy object into the hole - there is no hole to insert anything into?

 

Help Please. 

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