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HP Recommended
HP All-in-One - 22-b065na (Touch) (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I have an HP All-in-One Touchscreen Product W3A71EA#ABU 

 

The processor is a
AMD A6-7310 APU with AMD Radeon R4 graphics

 

The Pc failed the Windows health check to upgrade to W11, the processor is not supported,

but this one IS supported

AMD A6-7310 with Radeon R4 graphics

 

Is it possible that my processor could be supported but just did not make the list. The APU in my processor stands for Accelerated Processor Unit .. so is just faster. The AMD is just the supplier.

 

I would hate to be stopped from upgrading because the processor was simply missed off Microsofts'.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The AMD A6-7310 processor is not supported either, and your PC does not have a TPM 2.0 security device which is another requirement.

 

AMD processors have to be much newer than the 'A' series. 

 

See the W11 AMD processor compatibility list below.

 

Windows processor requirements Windows 11 supported AMD processors | Microsoft Docs

 

If you really want to try out W11 on your PC as it is, let me know and I will give you an easy way to bypass the W11 hardware checks and upgrade to W11.

 

 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The AMD A6-7310 processor is not supported either, and your PC does not have a TPM 2.0 security device which is another requirement.

 

AMD processors have to be much newer than the 'A' series. 

 

See the W11 AMD processor compatibility list below.

 

Windows processor requirements Windows 11 supported AMD processors | Microsoft Docs

 

If you really want to try out W11 on your PC as it is, let me know and I will give you an easy way to bypass the W11 hardware checks and upgrade to W11.

 

 

 

 

HP Recommended

Sorry it was my fault. I did a search for W11 compatible processors and it came up with a list ... But the list was for W10  ... I didn't notice till now. 

 

Maybe time I bought a new computer. 

 

Thanks for the reply

 

 

 

 

 

 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.