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‎07-30-2021 06:59 PM

HP Recommended
Product: HP All-in-One PC 24-df1000ie: Pavilion 6530
Operating System: Microsoft Windows 10 (64-bit)

I just purchased my computer today, but the warranty shows it started on March 24th. Is this normal with HP Warranties?  Is there a way for me to find out if my NEW computer is actually used/refurbished?

Category:
2 REPLIES 2

‎07-30-2021 08:12 PM

HP Recommended

Hi:

 

For whatever reason they do it, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the more time the PC sits unsold, the less time remains on the warranty.

 

Watch the video below for how to get the warranty start and end dates adjusted.

 

How to Submit a Dispute to Validate Your Warranty | HP Support | HP - YouTube

 

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‎07-30-2021 10:07 PM

HP Recommended

did you bought a showroom display unit?
try go to event viewer perhaps it will show you something there.
Official HP® Warranty Check – United States | HP® Customer Support

 

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