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Al345
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Message 1 of 3
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WHERE CAN I GET THE DRIVER for HP TRUEVISION HD WEBCAM?

HP Recommended
HP Envy M6
Microsoft Windows 8.1 (64-bit)

Have spent hours to find a Download for DRIVER for HP TRUEVISION HD WEBCAM

- numerous references that in the end say drivers are not handled by HP, so go to Microsoft, but Microsoft doesn't provide

- then other references saying install Cyberlink YouCam (v5, 6, 7....)

 

for example:hp truevision hd webcam not detected

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/hp-truevision-hd-webcam-not-detected/m-p/4...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Drivers-for-HP-TrueVision-HD-Webcam-f...

NOT A SOLUTION!!!!!!

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/hp-truevision-hd-webcam-not-detected/m-p/4...

 

The Webcam does not appear in Device manager like above

- need to install the driver for HP TRUEVISION HD WEBCAM

 

How to do this?

 

 

2 REPLIES 2
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Al345

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I suggest you run a Webcam Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam
 

If the issue persists you might have to perform a Reset. Please refer to this Link: https://support.hp.com/in-en/document/c03546603

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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DrewMann
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Message 3 of 3
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 Hi Al345 I have the same problem as you with an HP Envy 17 and the same camera. Were you ever able to solve the issue?

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