WIFI ISSUE

[AnsarNoteAI]

wifi issue when to coonect some times its not working 

[VikramTheGreat]

Hi @AnsarNoteAI,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your OMEN by HP 16.1-inch Gaming Laptop 16-n0000 (5B1T7AV) is having intermittent Wi-Fi connectivity issues, here are some steps to help diagnose and resolve the problem:

Step 1: Run the HP Network Diagnostic Tool

1. Press Windows + S, type HP Support Assistant, and open it.
2. Go to the "Troubleshooting and Fixes" tab.
3. Select "Network and Internet Troubleshooting".
4. Follow the on-screen prompts to detect and resolve Wi-Fi issues.

If you don’t have HP Support Assistant:
📥 Download: HP Support Assistant | HP® Support

Step 2: Reinstall the Wi-Fi Driver

1. Press Windows + X > select Device Manager.
2. Expand Network adapters.
3. Right-click your wireless adapter (e.g., Realtek, Intel, or MediaTek) > click Uninstall device.
4. Check the box for “Delete the driver software for this device” (if available), then confirm.
5. Restart your laptop. Windows will automatically reinstall the correct driver.

Step 3: Reset Network Settings

1. Press Windows + I to open Settings.
2. Go to Network & Internet > Status.
3. Scroll down and click Network Reset.
4. Follow the prompt and restart your computer.

Step 4: Check Power Settings

Sometimes, power-saving options disable Wi-Fi hardware:

1. Open Device Manager > Network adapters.
2. Right-click your Wi-Fi adapter > Properties.
3. Go to the Power Management tab.
4. Uncheck: “Allow the computer to turn off this device to save power”.

Step 5: BIOS & System Updates

Outdated BIOS or firmware can cause hardware glitches:

1. Visit the OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (5B1T7AV) Software and Driver Downloads | HP® Support.
2. Download and install:
   • The latest BIOS update
   • Any wireless LAN driver updates
   • Chipset driver updates

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @AnsarNoteAI,

Welcome to the HP Support Community.
 

The steps shared above will help resolve the issue. request you to please try and keep us posted

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support