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‎08-28-2024 01:16 PM

HP Recommended
Operating System: Microsoft Windows 11

MY WIFI IS NOT WORKING

Category:
1 REPLY 1

‎08-31-2024 05:21 AM

HP Recommended

Hi @ASHU1237,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the internet.

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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