WIndows 7 on HP Prodesk 400 G5

[Madghost0311]

Looking to install Windows 7 on an HP Prodesk 400 G5 and am not haveing any luck.  I do not get mouse/keyboard when attempting to install.  I tried to use the verious methods floating around the internet to get it working but always circle back to the same issue of the mouse and keyboard not working.  I attempted to take a windows 7 drive out of an HP prodesk 400 G4, it will boot to the OS and Hang/Freeze.  Looking for any help on this one as I need windows 7 and really do not want to return computers for a G4 model that I know works.  Thanks in advance.

MG

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

You definitely have a native USB 2.0 support problem on the system board. Intel used to provide a utility to inject USB 3.0 drivers into the W7 installation media but this Intel Support site is gone. You need USB 3.0 drivers on W7 installation media so the keyboard and mouse will work during W7 setup routine. Then you plug both peripherals into USB 3.0 ports during the W7 install.

The other possible problem is if you are using a M.2 NVME storage device as the OS boot device. Now you must also inject NVME drivers into the W7 installation media.

Plus HP does not support W7 on this product. No software, no drivers.

It is getting very difficult to run W7 on the latest hardware.

Regards

[Madghost0311]

Thank you for the reply.  The computer is booting from a sata 1TB drive and just hangs/freezes no matter what media I use of the windows 7 (USB or CD/DVD drive).  i will try and dig up the old intel utility before sending the computers back to HP for the G4 model.

[Grzwacz]

Hi,

You're very welcome.

I have W7 (with W7 Update support) running on Z170 chipsets and X99 chipsets.

You need USB 3.0 support in the W7 setup media to get this done on newer hardware (no W7 Update support).

Best wishes.

Regards