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‎07-21-2019 04:25 PM

HP Recommended
Product: HP Envy 23se-d494
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to set up Wake on Lan on an HP Envy 23se-d494.  I have gone through all the steps in https://support.hp.com/us-en/document/c04947950, but still can't Wake, even within the home network, which would eliminate Port Forwarding on the Arris TG1682G (from Xfinity) being an issue.  Has anyone successfully set up WOL on the 23se-d494, or other HP PC?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2019 05:22 PM

HP Recommended

Never mind!  The problem is resolved with the help of https://support.hp.com/us-en/document/c02751585, in particular, item #2.  The network interface card, Advance tab, Shutdown Wake-On-Lan must be enabled. By default, it is disabled.  It would be a big help if HP would add this step to the docs @ https://support.hp.com/us-en/document/c04947950, to have a COMPLETE how-to document.

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1 REPLY 1

‎07-21-2019 05:22 PM

HP Recommended

Never mind!  The problem is resolved with the help of https://support.hp.com/us-en/document/c02751585, in particular, item #2.  The network interface card, Advance tab, Shutdown Wake-On-Lan must be enabled. By default, it is disabled.  It would be a big help if HP would add this step to the docs @ https://support.hp.com/us-en/document/c04947950, to have a COMPLETE how-to document.

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