Warranty - If I'm covered and my computer fails then who do i call/contact?

[ivybird]

Hi,

I have an important question regarding contact information;

If my computer ever fails and it's still under warranty, then who do I contact if it's under manufacturers warranty. 

I have tried the website multiple times and from what I can see there is no phone number, no human agent chat or even email.

I really don't want to send my computer back because the customer service doesn't exist but it seems this may be the case.

If there is anyone who knows what I should do if my computer fails and I'm still under warranty please let me know.

I really cannot believe I have to ask this type of question on a support community but it's come to this 🙂 

Thanks!

[ivybird]

If I cannot get any answers then I'll probably send this machine back and order the same one on amazon solely for the customer service 🙂 

[Dragon-Fur]

@ivybird 

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If / When Warranty service is required...

Submit a case for Warranty Repair to HP Support.

Open website  HP World-Wide Support > Select your region and follow the prompts

If you decide to keep the computer...

Best that you register the device (details near the bottom of this message).

Details / Additional Information

How to contact HP Support - How to Register your device and / or check your Warranty...

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are still in Warranty.

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HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support > Select your region and follow the prompts

Regional Links

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and / or

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

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Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

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• If necessary, Select your Country on the main website page or at the bottom (click Flag)
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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

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• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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