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ivybird
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Warranty - If I'm covered and my computer fails then who do i call/contact?

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Hi,

 

I have an important question regarding contact information;

If my computer ever fails and it's still under warranty, then who do I contact if it's under manufacturers warranty. 

 

I have tried the website multiple times and from what I can see there is no phone number, no human agent chat or even email.

I really don't want to send my computer back because the customer service doesn't exist but it seems this may be the case.

 

If there is anyone who knows what I should do if my computer fails and I'm still under warranty please let me know.

I really cannot believe I have to ask this type of question on a support community but it's come to this 🙂 

 

Thanks!

 

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ivybird
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If I cannot get any answers then I'll probably send this machine back and order the same one on amazon solely for the customer service 🙂 

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Dragon-Fur
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HP Recommended

@ivybird 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

If / When Warranty service is required...

 

Submit a case for Warranty Repair to HP Support.

Open website  HP World-Wide Support > Select your region and follow the prompts

 

 

If you decide to keep the computer...

Best that you register the device (details near the bottom of this message).

 

 

Details / Additional Information

 

How to contact HP Support - How to Register your device and / or check your Warranty...

HP Support - Technical Support for Devices in Warranty

 

Case submission to HP Support is available to those whose devices are still in Warranty.

 

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

 

 

Reminders

  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
  • If the problem is hardware, if your device is in Warranty, and you cannot submit your case to Support, let us know and we will forward a request.
  • HP Phone numbers you find on the Internet have likely been hijacked.

 

HP Technical Support – Contact Information

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Certain regions provide phone / chat contact after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support > Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

and / or

 

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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