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‎06-22-2023 12:57 PM

HP Recommended
Product: HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)
Operating System: Microsoft Windows 11

HP Chat does not respond after the virtual assistant. No one answers the phone # listed on the box for a "live representative." I'm not sure where this message belongs. I bought this "new" computer from Amazon on June 2. It arrived with Windows 10 installed. There is no option to upgrade it to Windows 11 Pro unless I pay for that upgrade. During updates it randomly goes into Pause Updates for a Week. AND it indicates the warranty expires 20/20/24? I want to know if this machine is registered to someone else? Why don't I have a full year warranty? Why can't I upgrade to Windows 11 Pro which the writeup says it comes with? It should not be this difficult to get a computer up and running.

Category:
1 REPLY 1

‎06-22-2023 07:47 PM

HP Recommended

Hi @Xyris,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support 

Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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