Warranty issue

[M-08]

I bought my laptop september 2024 and on checking on my warranty,it expired in 2017.Is that okay.

EiteBook intel Corei7vPro

[NonSequitur777]

@M-08,

Welcome to our HP Community forum!

Assuming you purchased the laptop from a secondary source (such as a local reseller, online marketplace, or refurbished store), their HP warranty situation depends on several factors:

1. If the Laptop Was New but Sold by a Reseller (Not HP Directly):

• HP's warranty typically starts from the manufacturing or distribution date, not the purchase date, unless the reseller is an authorized HP partner.
• You can still request a warranty correction by providing proof of purchase, but HP may not honor it if the seller was not authorized.

 

2. If the Laptop Was Used or Refurbished:

• HP warranties do not transfer from the original owner unless explicitly stated in the sale.
• Many business-class laptops like the EliteBook series are sold as refurbished or off-lease units, meaning:
  • The original warranty may have already expired.
  • The seller may offer their own warranty, separate from HP.
  • Some third-party sellers offer extended warranties, but these are not HP warranties.

 

3. How You Can Proceed:

• Check the Warranty with HP:
  • HP Warranty Check Tool using your serial number.
• Contact the Seller:
  • If the seller claimed it was "new with warranty," you should ask them to clarify the warranty terms.
• Look for Local Consumer Protection Policies:
  • If the seller misrepresented the warranty, you may have legal recourse under Kenyan consumer protection laws.

 

Final Advice:

• If the laptop works fine but has no HP warranty, you can still use HP Support for drivers, BIOS updates, and troubleshooting.
• If you need warranty coverage, you should ask HP if you would qualify for a Care Pack (extended warranty purchase).
• Otherwise, you may need to rely on the seller’s warranty policy or third-party protection plans.

If you're looking to purchase HP products or require support in Kenya, here are some authorized resellers and service centers you can consider:

Authorized HP Resellers in Kenya:

1. HP Shop Kenya (Technology Today)

   • Description: An HP Gold Partner offering a wide range of HP products, including laptops, desktops, printers, and accessories.
   • Address: Maksons Plaza, Parklands Rd., Westlands, Nairobi
   • Website: hpshop.co.ke

2. Shopit

   • Description: A leading authorized HP dealer in Nairobi, offering genuine HP products in partnership with major HP distributors.
   • Website: shopit.co.ke

3. Glantix Solutions Ltd

   • Description: HP dealer in Kenya, partnering with major HP distributors to provide genuine HP products.
   • Website: glantix.co.ke

4. Devices Technology Store

   • Description: Offers a variety of HP products, ensuring quality and authenticity.
   • Address: Revlon Professional Plaza, 2nd Floor Shop No.1, Biashara Street/Tubman Road, Nairobi.

Authorized HP Service Centers in Nairobi:

1. Computech Limited

   • Description: A highly awarded HP platinum partner and authorized service center, committed to quality IT services.
   • Website: computechlimited.com

2. Nairobi UltraBooks

   • Description: Specializes in HP laptop repairs and services.
   • Address: Bihi Tower, 4th Floor, Suite 10, Nairobi.
   • Website: nairobiultrabooks.com

3. Phonegrade Kenya

   • Description: Provides HP repair services in Nairobi.
   • Address: Bazaar Plaza, 2nd Floor, Shop B12, Moi Avenue, Nairobi CBD.
   • Website: phonegradekenya.com

HP Support Contact:

• HP Africa Contact Page: For general inquiries and support, you can visit HP's official contact page for Africa.
  hp.com

Warning: When engaging with resellers or service centers, it's advisable to verify their current status as authorized partners, as affiliations can change over time.

Kind Regards,

NonSequitur777