Warranty on brand new computer has 1 month to run

[Rob881]

I purchased a brand new W10 desktop from Argos, I find that it only has 1 month left to run on the warranty. What can I do, I've raised a warranty dispute but not heard back. Surely, the date of the purchase from Argos is when the warranty should run from. I'd be grateful if anyone could give me any advice. Thanks.

[Prométhée]

hello

you did what is stated here?

Since when ?

HP PCs, printers - Dispute a warranty status | HP® Customer Support

[Rob881]

Sorry for the delay in replying, desktop has been updating - I'm new to Windows 10. The warranty date issue appears to be a common problem with HP. I raised it last Saturday and received an acknowledgement from HP but nothing further. Surely the warranty should run from the date of my purchase and not any other date. I'm going to raise this with Argos to see what they think.  People in my position appear to be ignored by HP and if I don't get a reply from HP, I'll take it to the BBC or similar as people ought to be made aware.

[Kumar0307]

@Rob881, Welcome to the HP Support Community!

Yes, the warranty starts from the date of purchase. If you have the invoice, not to worry, it will be rectified.

If you have already raised a dispute and the issue is not yet resolved, please reach out to the HP Technical Support team in your region for assistance with warranty validation.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Rob881]

Many thanks for your reply Kumar0307.

I went through the Warranty Dispute and attached all the documentation regarding my purchase, I received an acknowledgement from HP informing me that my case has been created and they gave me a case number.

On Friday, as I hadn’t heard anything, and I’d like this matter sorted out asap, I rang HP. I spoke to a chap at HP, he told me they had the case but no documentation of proof of purchase; the attachments hadn’t gone through. He asked me to send them again, so I sent everything again with an email.

How long do you think it will take for this warranty dispute to be sorted out?

[Kumar0307]

@Rob881

It usually takes less than 3-5 business days once the proof of purchase is provided. You may contact the Support team on Tuesday if you do not receive any notifications.

You can use the same case number as before which will be helpful for the support agent to fetch the details.

Keep me posted for any other assistance.

[Rob881]

Kumar0307, I'll wait until Thursday as it was only last Friday that I emailed the purchase documentation to HP. I will definitely keep you posted and thanks again.

[Kumar0307 · Accepted solution]

@Rob881

Sure, feel free to write if you need further assistance. 

[Rob881]

Received an email this morning from HP; warranty has been updated!

[Kumar0307]

@Rob881

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!