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Bp1000
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Warranty start date issue

HP Recommended
HP ENVY All in One
Microsoft Windows 10 (64-bit)

I purchased my new desktop 2/7/20.   The company is showing this Warranty date of 12/4/19.   Can they do that.  I was under

the impression the initial date of Warranty when the product is sold.    It is supposed to be new/unused.

 

What are facts in this instance?

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banhien
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@Bp1000 wrote:

... the impression the initial date of Warranty when the product is sold.    It is supposed to be new/unused.


@Bp1000 

 

Retailers may register machines when they have the machines. I always register my machines when opening the boxes.

 

Regards.

BH
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WAWood
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@Bp1000 

The default is that the initial date of the warranty is when the machine is BUILT, not when it is sold.

 

It can sit on a shelf in a store or in a warehouse for MONTHS.

 

When you turn it on and then register it with HP, that is when you can reset the warranty start date.

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