Warranty start date issue

Bp1000 · ‎03-28-2020

I purchased my new desktop 2/7/20. The company is showing this Warranty date of 12/4/19. Can they do that. I was under

the impression the initial date of Warranty when the product is sold. It is supposed to be new/unused.

What are facts in this instance?

banhien · ‎03-28-2020

@Bp1000 wrote:
... the impression the initial date of Warranty when the product is sold. It is supposed to be new/unused.

@Bp1000

Retailers may register machines when they have the machines. I always register my machines when opening the boxes.

Regards.

BH
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WAWood · ‎03-28-2020

@Bp1000

The default is that the initial date of the warranty is when the machine is BUILT, not when it is sold.

It can sit on a shelf in a store or in a warehouse for MONTHS.

When you turn it on and then register it with HP, that is when you can reset the warranty start date.

I am a volunteer and I do not work for, nor represent, HP

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