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HP Recommended

I am going to reformat my new machine and install Windows 7 Ultimate, which I already own.  How do I get my serial number for the Adobe software that came installed on the machine originally, so that I can reinstall it on my new Windows install?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I got it!  It wasn't the one in the registry.  I had to go online and setup an Adobe account, then, I had to open the product and register it with my account.  Then if I go back into my account, it shows I am a registered owner, and it will show me the serial number.  Phew!  Why HP doesn't just provide the serial numbers is beyond me, but I got what I needed.

 

DavidPK - thanks again for your tremendous help!!!

 

View solution in original post

10 REPLIES 10
HP Recommended

Hi,

 

Do you currently still have the OEM version of Windows 7 installed?  If so, try the following.

 

Click the Start Menu, open Computer and double-click Local Disk C - you should see a folder called swsetup.  Open this folder and look for an entry tittled PhotoPIN.  Open this and you should find a file called AdobePhotoshop_90.cva.  Open this file in WordPad and you should find the Serial No. near the bottom.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

HP Recommended

Thanks so much.  Yes, I still have the OEM version installed until I get this figured out.

 

Unfortunately, there is no such CVA file anywhere on my system (and no directory entitled photopin anywhere on my system).

 

I did a search of all CVA files, and found one (P0030000.CVA) that corresponds to Photoshop Elements, but there is no serial number in it.  The entire contents are below.  Any ideas?  Thanks again!

 

[CVA File Information]

[Software Title]
US=Adobe Photoshop Elements
[US.Software Description]
Photograph Editing

HP CONSUMER PC DESKTOP: PSE Win.

[General]
PN=P00300-00D
Version=10.0.0
Revision=A
Pass=1
Type=Application
Category=Applications - Preinstall
TargetPartition= Primary

[SupportedLanguages]
Languages=FR,GR,JP,US
Countries=GBL,USA

[DetailFileInformation]

 

[Operating Systems]
W732=OEM
W732EN=OEM
W732HB=OEM
W732HP=OEM
W732PR=OEM
W732SE=OEM
W732UL=OEM
W764=OEM
W764EN=OEM
W764HB=OEM
W764HP=OEM
W764PR=OEM
W764UL=OEM
WV32=SP2
WV64=SP2
WV32PR=SP2
WV64PR=SP2
WV32EN=SP1
WV64EN=SP1
WV32HB=SP2
WV64HB=SP2
WV32HP=SP2
WV64HP=SP2
WV32SE=SP2
WV32UL=SP2
WV64UL=SP2
WINXP32C=SP3
WINXP32P=SP3
WinXP64X=OEM

[Devices]


[System Information]
SysID1=0x2AA2
SysName1=HP All-in-One 200 PC


[Install Execution]
SilentInstall=install.cmd


[CVAGenerationToolDocumentStamp]
Generated by Hewlett-Packard Information Repository System Tool on 11/17/2011

HP Recommended

Hi,

 

You're welcome :generic:

 

Open Computer and double-click Local Disk C - open swsetup - are there any other Adobe folders in the list?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Yes, there are many other CVA files under swsetup, but none of them contain the string "adobe" or "photo".  Note that I located all CVA files on my system (full file search), and then did a full text search of all of them.  This is the only CVA file that looks related.

 

 

I also searched the registry, and found what MIGHT be a serial number under...

HKEY_USERS\<long number>\Software\Adobe\photoshop elements\10.0 (key name is AMTSerial).

 

I'll need to deactivate my current install to see if this is the serial number or not.  Maybe you can tell me though - is the serial number 20 numeric (no alpha) digits?

 

Thanks again. 🙂

HP Recommended

Hi,

 

Give me a minute and I'll check the reg key on another PC.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

I got it!  It wasn't the one in the registry.  I had to go online and setup an Adobe account, then, I had to open the product and register it with my account.  Then if I go back into my account, it shows I am a registered owner, and it will show me the serial number.  Phew!  Why HP doesn't just provide the serial numbers is beyond me, but I got what I needed.

 

DavidPK - thanks again for your tremendous help!!!

 

HP Recommended

Hi,

 

That doesn't look like the activation key - I think it's the default '30 day trial key'.  On my version, the activation key is 24 digits in 6 blocks of 4.

 

Can you let me know how you would reinstall Photoshop Elements - is it from a disc or software installer?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Hi,

 

Ignore my last post and good to hear you've got it sorted out :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

1. Download and Run Belarc on your computer to obtain the License.

Address:  http://www.belarc.com/free_download.html

 

2. Create an Adobe account online and log in.

Address : https://www.adobe.com/account/sign-in.adobedotcom.html

 

3. Go to Product Registration and enter the License Number

Address : https://www.adobe.com/cfusion/gpr/index.cfm?loc=en_us

 

4. Download Photoshop Elements

Address : http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

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