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KeithG4
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Message 1 of 2
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What to do about a Memory Quick Check Failure code

HP Recommended
Example: HP Slim Desktop 260-p026
Microsoft Windows 10 (64-bit)

Did a memory check got a failure code

PG8450-8NLA2U-XD4CQJ-40LB03.

What's the next step to fix this?

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

The error code reported, Memory Module 2 Failure, means the memory chip in memory slot 2 of your PC probably needs to be replaced.

 

You can try removing and firmly reseating it and see if that resolves the issue.

 

I'm thinking that slot 2 is the one furthest from the processor, but I can't 100% guarantee it.  They might be labeled on the motherboard.

 

If reseating doesn't work, leave it out for now, and you can run the PC on the remaining memory until you can replace the bad chip.

 

Below is the link to the service guide where you can find the memory removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05149194

 

If you don't know where to buy memory for your PC, I recommend the Crucial site because they guarantee compatibility, and offer a limited lifetime warranty.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-slimline-260-p026

 

The PC4-2400 memory offered would be fine.

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