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‎02-16-2022 09:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I prezz the a_d (key in the middle) it cyclez off and on the zearch bar at the bottom. I can't even get the button to regizter hence the mizpellingz. I've tried banging out any debriz in the keyboard, reztarting cpu, zhutting down cpu, turning off the power, unplugging keyboard, replugging it into a new zpot, online zupport and zearch. I cant find any zolution. Pleaze help!

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1 REPLY 1

‎02-16-2022 10:00 AM - edited ‎02-16-2022 10:01 AM

HP Recommended

You can enabled the on screen keyboard and use the mouse to select the letter S

https://support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c...

 

I assume the letter "S" or 's'" is not in your password. If it is then borrow a USB keyboard and configure the OSD to always show up and change your password or use a PIN.

 

The key can be fixed or keyboard replaced.

 

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