When creating file backup from recovery media, cannot select external drive

[raynelynn]

After many hours spent trying to fix the kmode error from the evil update, I am now trying to boot from the recovery media purchased from hp.  I need to backup the files.  The recovery media asks about backing up files, and I chose an auto backup.  Took about an hour to prepare the backup.  Current screen prompts to select a drive to back up to.  I plug in the external drive which has almost a whole TB free.  I select the media when it shows up in the list.  Then instead of being able to click "next" it shows a message saying to make sure it is a removable drive and that it is NTFS formatted (or something like that).  I can click "ok" but it takes me back to the drive selection.  So that's where I'm stuck the drive is brand new.  It has some files in it I selected from the notepad in command prompt just to be sure my very important files were saved before I did it this way (only 77 GB of it out of a TB).

Just FYI Windows crashes as soon as it is logged into so doing all this from F11 screens.  No hardware issues.  I don't have another pc.  

[Lil_Boy_Blue]

Hi

Hope this helps........

If you have a Command Prompt them perhaps XCOPY

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S currently:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files (several thousand actually) like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

https://www.lifewire.com/xcopy-command-2618103

https://commandwindows.com/xcopy.htm

~~~~~~~~~~~~~~~~

Potentially dangerous is the DISKPART command, but it may help.

https://www.windowscentral.com/how-clean-and-format-storage-drive-using-diskpart-windows-10

It can partition, format, convert etc etc.