After many hours spent trying to fix the kmode error from the evil update, I am now trying to boot from the recovery media purchased from hp. I need to backup the files. The recovery media asks about backing up files, and I chose an auto backup. Took about an hour to prepare the backup. Current screen prompts to select a drive to back up to. I plug in the external drive which has almost a whole TB free. I select the media when it shows up in the list. Then instead of being able to click "next" it shows a message saying to make sure it is a removable drive and that it is NTFS formatted (or something like that). I can click "ok" but it takes me back to the drive selection. So that's where I'm stuck the drive is brand new. It has some files in it I selected from the notepad in command prompt just to be sure my very important files were saved before I did it this way (only 77 GB of it out of a TB).
Just FYI Windows crashes as soon as it is logged into so doing all this from F11 screens. No hardware issues. I don't have another pc.