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‎02-18-2019 01:18 PM

HP Recommended
Product: touchsmart310
Operating System: Microsoft Windows 7 (64-bit)

I am trying to reset a computer that was given to me and I can get past the choose keyboard layout screen. Mouse,keyboard,and touch screen don't work to make a selection

1 REPLY 1

‎02-19-2019 03:21 PM

HP Recommended

@Belectric888

 

Welcome to HP Support Community

 

May I know how are you trying to Reset the Computer?

 

Are you using the Recovery Media or from the Recovery Partition F11?

 

Keep me posted 😊

 

 

KrazyToad
I Am An HP Employee

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