cancel
Showing results for 
Search instead for 
Did you mean: 
Everscharlotte
New member
3 2 0 0
Message 1 of 6
296
Flag Post

Solved!

Where is the Certificate of Authenticity located for my HP envy x360?

HP Recommended
HP envy 360
Microsoft Windows 10 (64-bit)

hey everybody. Does anyone know how to find the Certificate of Authenticity  for my HP envy x360 or the COA?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

W10 does not need the product key.  It will automatically detect it.

 

Also...If you bought your notebook in the last 3 - 4 years, it should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

View solution in original post

0 Kudos
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

If you are referring to the Microsoft COA label with the Windows product key on it, that ended with Windows 7.

 

Starting with Windows 8 the Windows product keys are now in the BIOS and you don't need them to reinstall Windows.

 

If you want to see the Windows product key, and the version of Windows the key is good for, you can run the free utility that I zipped up and attached below.

 

The utility will allow you to print or save the report to a text file.

0 Kudos
Everscharlotte
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

ok thanks for the info. im going to make a bootable USB for windows 10 because i need to recover the windows since I have a booting problem where the partition was deleted where  the problem is HP restoration incomplete.  however I was wondering if when  booting windows 10 the pc needs  this information or not?

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

W10 does not need the product key.  It will automatically detect it.

 

Also...If you bought your notebook in the last 3 - 4 years, it should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

View solution in original post

0 Kudos
Everscharlotte
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

ok thank u so much again for your answer. however I recovered the windows by using audit in the task manager then I just factory reset the pc and its working now. but I really appreciate your help and time with this matter.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 6 of 6
Flag Post
HP Recommended

You're very welcome.

 

Now you know your options in case the hard drive fails, or you want to upgrade it to a solid state drive (if applicable).

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation