03-24-2020 05:35 AM
I have a HP Pavilion Desktop - 570-p019na . I've checked the "HP products tested with Windows 10" page https://support.hp.com/gb-en/document/c05195282 to check for compatibility. My HP Pavilion Desktop - 570-p019na is not listed. I've updated to Windows 10 64 bit version 1909, I'm not sure if I should roll back to a previous version? My computer is slow to start up and occasional hangs. Within HP Support Assistant I am all uptodate with updates. Thanks
03-24-2020 09:18 AM
Going back to an older version of Win10 is not going to make a difference. In addition, even if you DID do that, eventually. you would be Forced by Windows Update into running v1909. So, you would be right back where you are today.
Slow startup and intermittent freezing are often indications of a failing drive, which is likely if this is the same drive that came with the PC when you bought it years ago.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
03-26-2020 01:32 PM
Thanks for the reply. I won't try rolling back to previous Windows.
Looked at the hard drive test, but my pc is a desktop not a laptop. I did install the hp hardware diagnostics and didn't find anything.
Problems started with the graphic card software I think. Clicking on Radeon software wouldn't load, just nothing, then Radeon software host application taking up 100% CPU in task manager. I've gone back to a previous version of AMD graphics drivers. Still very slow to boot and then intermittent hangs. Wondering if I should try the new version of Radeon again? It is a new pc since January, was running nice and fast! Thanks for your help